How to recover an account: a step-by-step helper
Choose the service and what happened – a checklist appears on screen. Tick off what you have already done: the AI continues from the point where you got stuck.
Google has a separate account recovery page: it asks for the last password you remember and sends a code to your backup email or phone. Try from the device and place you usually sign in from.
Prompt sent to the chat: «Help me recover access to my account at Google: I forgot my password. It is my account, and I am recovering it from an Android phone. Write out step by step what to do, what to prepare for the recovery or support form (dates, devices, old passwords, numbers) and how to protect the account afterwards. Do not promise timelines – if a step depends on the service’s rules, say so.»
We help you get back only your own account. Free on the Starter plan.
What to do if your account was hacked: the first 15 minutes
Every minute counts: while you are signing in, an attacker can change your email and number. Act in order – email first, because it is used to recover everything else.
- 0–2 min
Change the email password
A new, long password you have not used anywhere else. If you cannot sign in to the email, start with recovering it.
- 2–5 min
Sign out of all sessions
In the security settings of your email and the hacked account, end all sessions except the current one.
- 5–8 min
Turn on two-step verification
Preferably through a code-generator app, not only SMS. Save the backup codes.
- 8–12 min
Check the links
Number, backup email, email forwarding, connected apps – remove everything that is not yours.
- 12–15 min
Warn your friends
Requests for money “from you” are scams. A short message on social networks and messengers can save other people’s money.
Do not pay anyone who promises to “return the account for money”: recovery only goes through the service’s official form.
How to recover an old account: what to remember for the form
When you have neither email nor number, the service checks indirect details. The more they match, the better your chances. Collect them before you fill in the form.
- Login, nickname or email address
- ivanov.example
- Old phone number
- +7 900 000-00-00
- Approximate creation date
- spring, about five years ago
- Devices you signed in from
- an old phone, a laptop
- Recent passwords you remember
- at least part of them
- Purchases, subscriptions, friends
- whatever proves ownership
The details in the form are made up – enter your own in the chat.
How not to lose access to an account again
Backup codes
Write them on paper and keep them at home. This is the spare way in when you have no phone.
A second contact
A backup email and a current number. If you change your SIM card, update it in your accounts straight away.
Different passwords
One password for everything means one hack for everything. A password manager will remember them for you.
Two-step verification
A code from an app is safer than SMS. Turn it on for email, messengers and state services.
Codes – to no one
Not to “support”, not to a “friend”. Services never ask you to read out a code from a message.
Check once a year
Open the security settings: the device list, linked details, connected apps.
Recovery helper – free
Starter – ₽0
30 energy units. A step-by-step plan, a message to support and answers for the recovery form – these are text requests and they are free. You can also send a screenshot of an error into the chat – this works on the Starter plan too. For more frequent questions there is Lite at ₽690 (150 energy).
Frequently asked questions
How do I recover an account if I forgot the password?
Tap “Forgot password?” on the sign-in page and get a code sent to the linked email or number. If you have no access to them, backup codes, a sign-in on another device or the service’s recovery form can help.
How do I recover an account without access to my phone number?
Check whether the account is open on another device – there you can change the number. If the number is registered to you, restore the SIM card with your operator. Otherwise, the recovery form with dates and devices is left.
What should I do if my account was hacked?
Change the email password, end the unknown sessions, turn on two-step verification, check the linked details and warn your friends about scammers. If the password has already been changed, file an “account hacked” request through the service’s form.
Can a deleted account be recovered?
Many services give you time to change your mind: try signing in with the old details or find the email about the deletion. Deadlines differ between services, and some, such as Telegram, delete accounts permanently.
How do I recover a blocked account?
Read the reason in the notification. If it is protection after a suspicious sign-in, complete the check. If the block is a mistake, file an appeal through the service’s form – the AI will help you write it calmly and factually.
Will you help me hack someone else’s account?
No. The helper works only with recovering your own access. If access to a close person’s account is needed for a good reason, it is handled through the service’s support and official documents.
Is it free?
Yes. A step-by-step plan and a message to support are text requests, available on the Starter plan with 30 energy units.
Get access back – step by step, without panic or paid “rescuers”
Choose a serviceThe trychatgpt.ru service is not affiliated with Google, Telegram, VK, Steam, Max, TikTok or the Gosuslugi portal, and is not their official support service: only the service itself can restore access to an account. Names and trademarks belong to their rights holders and are mentioned only to make clear what this is about.