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Complaint to a property management company: draft it and find where to file

Tick the problem and pick the tab of the addressee – the letter’s heading, the facts and the demands change at once. Yellow marks what you need to fill in.

What happened
Have you already complained to the management company?

To the Director General

LLC “UK Romashka”

[director’s full name]

from Ivan Ivanovich Ivanov,

address: Ensk, Lesnaya St., house 5, flat 12,

phone [number]

COMPLAINT

Since [date], the stairwell of entrance no. [number] in the building at Ensk, Lesnaya St., house 5, flat 12 has not been cleaned: there is rubbish on the stairs and the floors are not washed.

I request:

  1. clean the stairwell;
  2. provide the cleaning schedule;
  3. recalculate the charge for the period when the service was not provided.

Attachments:

  1. photos of the stairwell with dates;
  2. a copy of the receipt for [month].
[date]________ / I. I. Ivanov

The names, the address and the company name are invented. In the chat the AI will write the text with your details.

Prompt sent to the chat: «Draft a complaint to the property management company [name of the company]: the stairwell is not cleaned. Address: Ensk, Lesnaya St., house 5, flat 12. Structure: to whom, from whom, the facts with dates, the demands, the attachments, the date and signature. Write the facts without emotion. Do not state article numbers or deadlines as facts – leave dates, numbers and sums I do not know in square brackets, and I will check them against current law.»

AI is not a lawyer. Check the filing procedure and the reply deadlines against current law and the website of your housing inspectorate.

Draft the complaint
Order

Where to complain about a management company: step by step

Start with the company itself: a written request with a number is the basis for the next steps. If there is no reply, or it did not help, move up.

STEP 1

The management company (UK)

When
Always first, even if you have already called the dispatcher.
How
In writing at the company’s office, with a stamp on your copy, or through the GIS ZhKh housing portal.
STEP 2

Housing inspectorate (GZHI)

When
The company did not reply, or replied but did nothing.
How
On the website or at the reception of your region’s GZHI, via Gosuslugi or GIS ZhKh.
STEP 3

Prosecutor’s office

When
The violations are serious or repeated, and the inspectorate did not help.
How
Through the online reception or at the district prosecutor’s office.
ONLINE

Gosuslugi

When
Convenient to file online and track the status.
How
The appeal form for housing issues: the text of the complaint goes into the description.

The reply usually comes within a month, but the deadline depends on the addressee and the type of appeal – check it against current law. About the quality of services people sometimes also write to Rospotrebnadzor, the consumer protection service.

Attachments

What to attach to a complaint to the housing inspectorate and the company

A complaint with evidence is handled faster. Attach copies and keep the originals for yourself.

Photos and video

With the shooting date: a dirty stairwell, stains on the ceiling, an overflowing bin area.

Reports

About a leak, or that a service was not provided. If the company refused to draw up a report, write that down.

Request numbers

The number from the emergency service, a stamp of receipt on your letter copy, a screenshot from the app.

Bills

If you dispute the charges – for several months, so the difference is visible.

Correspondence

Letters and replies from the company, messages in the building chat where the dispatcher promised to come.

Neighbours’ signatures

A joint complaint from several flats shows that the problem is common.

Wording

How to write a complaint to a management company so that it gets considered

An inspector needs facts, dates and a specific request. The AI will rewrite an emotional draft in a businesslike tone – compare the two.

Not like this
Like this
“The entrance is always dirty, the company does nothing!”
“Since 1 October the floors of entrance no. 2 have not been washed and the rubbish is not removed” – a date and a place.
“I demand that everyone responsible be punished”
“I ask for a check and for the company to restore the cleaning” – a clear demand.
“I called a hundred times, it’s all useless”
“Request no. 1534 of 3 October was left unanswered” – a number and a date.
A complaint with no attachments
A list of attachments at the end: photos, reports, copies of receipts.
Plan

Write a complaint to the management company – free

Starter – 0 ₽

30 energy units. A complaint to the management company, the housing inspectorate or the prosecutor, and text for Gosuslugi – these are text requests, and they are free. For ongoing correspondence with the management company all year round, Lite at ₽690 (150 energy) and Basic at ₽990 (200 energy) will do.

Start for free

Frequently asked questions

Where to file a complaint about a management company?

First with the company itself – in writing, with a stamp of receipt or through GIS ZhKh, the state housing and utilities information system. If that did not help, go to the state housing inspectorate of your region, then to the prosecutor’s office. Online, you can file an appeal via Gosuslugi.

How to write a complaint to the housing inspectorate about a management company?

Choose the “To the housing inspectorate” tab: the heading will show the GZHI of your region, and the demands will ask for a check. Give the number of your earlier complaint to the company and attach photos and correspondence.

Can I file a complaint about a management company via Gosuslugi?

Yes, the portal has an appeal form for housing and utilities issues. The AI will prepare the text for the description field: the facts, dates, demands and the list of attachments.

When to write a complaint to the prosecutor about a management company?

When the violations are serious or repeated, and the company and the inspectorate did not help. In the complaint, list where you have already complained and attach their replies.

Is there a sample complaint to a management company?

On the first screen there is an example with invented details for six common problems. The AI will write a text for your case in the chat; you can copy it and print it yourself.

How long to wait for a reply to a complaint?

The reply usually comes within a month, but the deadline depends on the addressee and the type of appeal. Check the exact deadlines against current law.

Will the AI replace a lawyer?

No. The AI is not a lawyer: it helps you write a clear text and suggests the general procedure, but it can make mistakes in the details. Check article numbers and deadlines against current law, and in disputed cases consult a lawyer.

Facts, dates, demands – and the complaint should not wait any longer

Draft the complaint

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