Computer helper: errors, the blue screen and installing programs
Choose what happened and your system – a checklist from simple to complex appears beside it. Tick off what you have already done, and sort out the rest in the chat: describe the error or send a screenshot.
- 1Write down the stop code
Photograph the screen with your phone or write down the line “Stop code”, for example
CRITICAL_PROCESS_DIED. The code shows where to look. - 2Disconnect unnecessary devices
Flash drives, an external drive, a printer, a second monitor. If the screen appeared after you installed new memory or a graphics card, put it back as it was.
- 3Roll back the latest update or driver
Settings → Windows Update → Update history → Uninstall updates. Driver: Device Manager → device properties → “Roll Back Driver”.
- 4Check the system files
Command Prompt as administrator:
sfc /scannow, thenDISM /Online /Cleanup-Image /RestoreHealth. Restart. - 5Check the memory, if needed – use Safe Mode
Win+R →
mdsched.exe– memory check. If Windows does not start, after two or three failed boots the recovery environment opens: Troubleshoot → Advanced options → Startup Settings.
Before reinstalling Windows, resetting the system or checking the disk, save important files to a USB drive or to the cloud.
Prompt sent to the chat: «Help me sort out the problem: a blue screen – the computer restarts suddenly with an error. System: Windows 11. Explain in simple words what the cause may be, and give steps from simple to complex. Use only the built-in tools of the system and the developers’ websites. Warn me before any step where data could be lost.»
The answer comes as text in the chat, free on the Starter plan (30 energy units). The screenshot is attached to the message like an ordinary photo.
Solve it in the chatThe blue screen of death: what the stop code means
A blue screen in Windows 10 and 11 is an emergency stop, so that data is not damaged. There is always a code at the bottom of the screen. These are the most common ones and where to start.
- CRITICAL_PROCESS_DIED
- What it usually means: An important system process unexpectedly ended
- First step: System file check:
sfc /scannow - IRQL_NOT_LESS_OR_EQUAL
- What it usually means: A driver accessed memory incorrectly
- First step: Roll back a recently updated driver
- PAGE_FAULT_IN_NONPAGED_AREA
- What it usually means: A memory read failed: a driver, antivirus or the memory itself
- First step: Memory check:
mdsched.exe - VIDEO_TDR_FAILURE
- What it usually means: The graphics driver stopped responding
- First step: Clean reinstall of the graphics driver, check for overheating
- DPC_WATCHDOG_VIOLATION
- What it usually means: A driver did not respond for too long, often the disk driver
- First step: Update the SSD driver and firmware from the manufacturer’s website
- INACCESSIBLE_BOOT_DEVICE
- What it usually means: The system cannot see the boot disk
- First step: Repair from the recovery environment at startup
Error when starting an app or a game
A window with a code instead of the game is the most common reason to open the chat. Most often the problem is not the game itself but the libraries and drivers it needs.
The application could not start
Usually system components are damaged or blocked by another program. Start with a restart, then sfc /scannow and reinstalling the Visual C++ packages from the Microsoft website.
The libraries have the wrong bitness
A 64-bit program got a 32-bit library, or the other way round. Installing both Visual C++ versions (x86 and x64), DirectX and a fresh graphics driver helps.
A general error in the game or launcher
Check the file integrity in the launcher, update the graphics driver, and see whether the disk has enough space. The exact text from the window narrows the search a lot.
Send a screenshot of the error – it’s quicker than describing it
A long code and small text in an error window are easy to copy with a typo. The AI reads the screenshot itself: it recognises the code and the program name and tells you what to do.
If the computer does not boot and you cannot take a screenshot, photograph the screen with your phone. What matters is that the text is in focus and readable in full.
Before sending, cover passwords, card numbers and personal data in the picture.
How to install a program, Windows or a printer on a computer
Tap a card – the request is loaded into the form above. The AI writes the steps for your system and tells you where to get the installer.
What we help with and what we do not
We help
Explain an error, find the cause step by step, set up the system with built-in tools, install programs from developers’ websites, restore access to your own account through the official route.
We do not help
Hacking, guessing other people’s passwords, activators, bypassing licences and program protection. If it smells of burning, the disk clicks or the laptop has been in water, switch it off and take it to a service centre: a checklist will not help here.
Computer help online, free
Starter – 0 ₽
30 energy units. Error explanations, checklists and installation guides are text requests, included in the free plan. If you have many requests, get Lite for ₽690 (150 energy) or Base for ₽990 (200 energy).
Frequently asked questions
What should I do first when there is a blue screen?
Write down or photograph the stop code, unplug extra devices, and think about what changed before the failure: an update, a driver, a new program. With the code, the AI suggests the likely cause and the order of checks.
Why does a game show error 0xc000007b at launch?
Most often the program gets system libraries of the wrong bitness. Install the Visual C++ x86 and x64 packages and DirectX from the Microsoft website, update the graphics driver and verify the game’s files in the launcher.
Can I send a screenshot of the error instead of describing it?
Yes. Attach the screenshot or a photo of the screen to the message – the AI reads the error text and explains what it means. It is better to cover personal data in the picture.
How do I install Windows from a USB drive on a computer?
Save your files, create a bootable USB drive of at least 8 GB with the Microsoft tool, boot from it through the boot menu and follow the wizard. The AI writes the steps for your computer model.
Sound is not working on my computer – where do I start?
Check which output device is selected and the volume. Then the connection, the sound troubleshooter, and reinstalling the driver through Device Manager.
Can AI activate Windows or remove a password?
No. We do not cover activators, licence bypasses or other people’s passwords. If you have forgotten the password to your own account, the AI will suggest the official recovery method.
Is it free?
Yes. Questions about errors and installation are text requests, included in the Starter plan with 30 energy units.
An error on the screen – not a reason to call a technician right away
Solve the errorTryChat is not affiliated with Microsoft Windows.